Privacy Policy

Website: AranyaToursandTreks.com
Brand: Aranya Tours & Treks
Last Updated: 21 October 2026

Aranya Tours & Treks (“Aranya,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, submit a travel enquiry, book a tour or trek, contact us, or use our services.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for particular processing activities, we will seek that consent separately.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected:

Through AranyaToursandTreks.com and its online enquiry and booking forms.
Through email, telephone, WhatsApp, SMS, and other electronic communications with us.
When you enquire about, book, or participate in our tours, treks, pilgrimage trips, group tours, family holidays, and other travel services.
When you subscribe to our newsletters or request promotional updates.
Through website technologies such as cookies and analytics tools, where enabled.

This policy does not automatically apply to information collected independently by third-party websites, booking platforms, payment providers, hotels, transport operators, or other service providers. Those parties may have their own privacy policies.

2. Information We Collect

We may collect different types of information depending on how you interact with Aranya.

2.1 Information You Provide to Us

When you contact us, request an itinerary, or make a booking, we may collect:

Identity information: Name and, where required, date of birth and age.
Contact information: Mobile number, WhatsApp number, email address, and postal address, if required.
Travel information: Destination preferences, travel dates, number of travellers, room preferences, pickup and drop-off locations, and itinerary requirements.
Booking information: Tour package selected, booking reference, number of participants, booking status, and transaction-related details.
Payment information: Payment status, transaction reference, and relevant billing information. Card details, banking credentials, and payment authentication information should be handled by authorised payment providers rather than stored by Aranya unless a specific lawful and secure arrangement applies.
Travel documentation: Passport details, government-issued identification, visa information, or other documents only when necessary for a booking, transport, accommodation, permits, or legal requirements.
Special travel requirements: Accessibility requests, dietary preferences, or other arrangements you voluntarily share to help us organise your trip.
Communications: Messages, emails, feedback, complaints, and other information you provide when interacting with us.

Please provide only the information necessary for your enquiry or booking.

2.2 Information Collected Automatically

When you visit our website, we or our service providers may collect certain technical and usage information, where the relevant technologies are enabled. This may include:

Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
Pages visited and links clicked.
Date, time, and duration of visits.
Referring website and general website usage statistics.
Cookie identifiers and similar technical information.

We use this information to maintain website functionality, understand visitor behaviour, improve performance, and help protect our website against misuse.

2.3 Information Received from Third Parties

Where relevant and legally permitted, we may receive booking or service-related information from payment providers, travel partners, accommodation providers, transport operators, booking platforms, or people making reservations on behalf of other travellers.

When you provide information about another traveller, you should have the authority or permission necessary to share that information with us.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our services.

These technologies may be used to:

Remember preferences and website settings.
Support website functionality and security.
Measure website traffic and performance.
Understand which travel packages or pages attract interest.
Support advertising or campaign measurement, if such tools are enabled.

You can manage or disable cookies through your browser settings. Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

Disabling certain cookies may affect some website features.

4. How We Use Your Information

Aranya may use the information collected for the following purposes:

Travel enquiries: To respond to questions about destinations, packages, itineraries, treks, pilgrimage tours, and group trips.
Bookings and reservations: To process reservations and coordinate hotels, transport, guides, permits, and other travel arrangements.
Customer communication: To send booking confirmations, itinerary updates, payment reminders, cancellation notices, and important travel information.
Personalisation: To suggest travel options based on the preferences you share with us.
Payments and administration: To verify payment status, maintain transaction records, process refunds where applicable, and manage invoices.
Customer support: To resolve complaints, respond to feedback, and assist you before, during, or after your trip.
Safety and operational needs: To coordinate necessary arrangements and respond to emergencies during travel, where appropriate.
Website improvement: To analyse usage, identify technical problems, and improve website content and functionality.
Marketing: To send offers, destination updates, new tour announcements, and promotional messages where legally permitted and, where required, with your consent.
Legal compliance: To meet applicable legal, tax, accounting, regulatory, and record-keeping obligations.
Security and fraud prevention: To detect, investigate, and prevent fraud, unauthorised transactions, abuse, or other unlawful activities.

We will use your personal information for purposes that are disclosed to you, reasonably connected to your interaction with us, or otherwise permitted by applicable law.

5. Legal Basis and Consent

We will process personal information in accordance with applicable Indian data protection and other relevant laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and provisions to the extent in force and applicable.

Depending on the circumstances, processing may be based on your consent, steps requested by you before entering into a booking arrangement, performance of a contract, compliance with legal obligations, or another lawful basis available under applicable law.

Where consent is required, you may withdraw it by contacting us using the details in this policy. Withdrawal will not affect processing lawfully carried out before the withdrawal, and it may affect our ability to provide certain services.

6. Sharing and Disclosure of Information

We do not sell your personal information as a standalone commercial product. We may share information with the following categories of recipients when necessary and legally permitted.

6.1 Travel and Hospitality Partners

We may share relevant traveller and booking details with hotels, resorts, guesthouses, airlines, rail or bus operators, cab providers, tour operators, local guides, trek organisers, permit authorities, and other partners involved in delivering your trip.

6.2 Payment and Technology Providers

We may share information with payment gateways, website hosting providers, email services, customer relationship management systems, booking platforms, website analytics providers, and other technology service providers that support our operations.

6.3 Professional and Business Service Providers

We may disclose relevant information to authorised accountants, legal advisers, auditors, insurers, and other professional advisers when required for legitimate business purposes.

6.4 Legal and Regulatory Authorities

We may disclose information when required by applicable law, a court order, a lawful government request, or to protect the rights, property, safety, and security of Aranya, our customers, or other persons.

6.5 Business Transfers

If our business undergoes a merger, restructuring, acquisition, or transfer of relevant assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

6.6 With Your Consent

We may share information for another purpose where you have provided the required consent or where another lawful basis applies.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

7. International Travel and Cross-Border Data Transfers

Some of our travel arrangements may involve destinations outside India. Where necessary, relevant traveller information may be shared with overseas hotels, transport providers, tour operators, visa or permit service providers, and other parties involved in delivering the requested services.

Personal information may also be processed or stored by technology providers located outside India.

Any such transfer or processing will be subject to applicable legal requirements and relevant safeguards. Third-party organisations may be governed by their own privacy practices and applicable local laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

Responding to enquiries and managing bookings.
Delivering travel services and resolving disputes.
Maintaining financial, tax, and accounting records.
Meeting legal and regulatory obligations.
Protecting our business and preventing fraud.
Maintaining records necessary to establish, exercise, or defend legal claims.

Retention periods depend on the type of information, the nature of the booking, applicable legal requirements, and whether a legitimate need for retention continues.

When personal information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable law and any lawful retention obligations.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, and destruction.

Depending on the systems we use, these measures may include access controls, password protection, secure hosting, restricted staff access, backups, and appropriate security procedures.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security, and we encourage you to exercise care when sharing personal or travel documentation online.

If a personal data breach occurs, we will take the steps required by applicable law, including any applicable notification obligations.

10. Your Privacy Rights and Choices

Subject to applicable law and the circumstances of the processing, you may have the right to:

Request information about personal data we process about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion of personal information where permitted by law.
Withdraw consent for processing activities based on consent.
Opt out of promotional communications.
Raise a complaint or grievance concerning our handling of your personal information.
Exercise other rights available under applicable data protection law.

Certain information may need to be retained where required by law or necessary to complete a booking, meet contractual obligations, or resolve a dispute.

To exercise a privacy right, please contact us using the details provided in the Contact Information section below. We may need to verify your identity before responding.

We aim to respond within the time limits prescribed by applicable law.

11. Marketing Communications

If you have subscribed to our updates or otherwise provided the required consent, we may send you information about:

New destinations and tour packages.
Pilgrimage and spiritual journeys.
Trekking and adventure trips.
Seasonal offers and group travel opportunities.
Special promotions and relevant travel updates.

You can opt out of marketing emails using the unsubscribe link, where available, or contact us directly to request that promotional communications stop.

Opting out of marketing will not prevent us from sending essential communications about an existing booking, payment, cancellation, safety matter, or other necessary service-related information.

We will handle marketing preferences in accordance with applicable consent and communication requirements.

12. Children’s Privacy

Our travel services may be used by families travelling with children. However, our website is not intended to encourage children to independently submit personal information or make bookings without appropriate adult involvement.

A parent or lawful guardian should provide or authorise any information required for a minor’s travel arrangements, subject to applicable law.

Where personal information relating to a child is required for a legitimate booking or travel purpose, we will handle it in accordance with applicable child-protection and data-protection requirements, including any applicable requirements for verifiable parental consent.

We do not knowingly collect children’s personal information for unrelated marketing purposes without the required legal authorisation.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, maps, payment gateways, booking services, or other external resources.

These services may collect information directly from you and may use their own cookies and privacy practices. Aranya does not control the independent privacy practices of third parties.

We recommend reviewing the privacy policies of any third-party service you access through our website before providing personal information or completing a transaction.

14. Travel-Related Disclaimers

To organise a trip, Aranya may need to share certain information with service providers responsible for accommodation, transportation, permits, or other travel arrangements.

We aim to share only information reasonably necessary for the relevant service. However, we cannot independently guarantee the privacy, security, or data-handling practices of every third-party provider.

Please avoid sending passport copies, identity documents, payment credentials, or other sensitive information through unsecured channels unless necessary and appropriate for the requested service.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, technology, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date.

Where required by law, we will notify you of material changes or seek renewed consent before carrying out processing that requires it.

We encourage you to review this page periodically to remain informed about how we handle personal information.

16. Contact Information and Privacy Grievances

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about the handling of your personal information, please contact us.

Brand: Aranya Tours & Treks
Website: https://AranyaToursandTreks.com
Legal Business Name: Aranya Tours & Treks
Email: Bookings@AranyaToursandTreks.com
Phone / WhatsApp: +91 91505 18251
Registered or Business Address: Chennai, India
Please include sufficient information to help us understand your request. We may request additional information to verify your identity where reasonably necessary and legally permitted.

We will review and respond to privacy-related requests in accordance with applicable law.

This Privacy Policy is intended to describe Aranya’s proposed privacy practices. Before publishing it, ensure that it accurately reflects the data collected by your website, the third-party tools you use, your booking process, and your actual business arrangements. This document is a general template and does not constitute legal advice.